Tip 3: Intentional listening – Notice
Consciously listen to what the other person is saying in conversations. Instead of formulating your rebuttal, listen to their words, the voice inflections, and notice their body language to get a fuller picture of their point and concerns. Be curious. Ask questions to get clarity. Try this in your next staff meeting by observing both of the verbal and nonverbal cues from the others in the room. Use these observations to more accurately learn what the team’s concerns are. And yes, this can still be done during video conferences.
Check out Robert Oberleitner’s coaching sponsor page and coaching website.
